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Security Supervision and Management
The Theory and Practice of Asset Protection
3rd Edition - November 6, 2007
Author: IFPO
Editor: Sandi J. Davies
Language: English
Paperback ISBN:9780750684361
9 7 8 - 0 - 7 5 0 6 - 8 4 3 6 - 1
eBook ISBN:9780080553993
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The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being…Read more
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The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being used as the core text for the Security Supervision and Management Training/Certified in Security Supervision and Management (CSSM) Program at IFPO. The CSSM was designed in 1988 to meet the needs of the security supervisor or senior protection officer. The book has enjoyed tremendous acceptance and success in the past, and the changes in this third edition, vetted by IFPO, make it still more current and relevant. Updates include 14 new chapters, 3 completely revised chapters, "Student Performance Objectives" in each chapter, and added information on related resources (both print and online).
Completion of the Security Supervision and Management Program is the initial step toward the Certified in Security Supervision and Management (CSSM) designation
Over 40 experienced security professionals contribute chapters in their area of specialty
Revised throughout, and completely updated with 14 new chapters on topics such as Leadership, Homeland Security, Strategic Planning and Management, Budget Planning, Career Planning, and much more
Quizzes at the end of each chapter allow for self testing or enhanced classroom work
International Foundation for Protection Officers (IFPO) for the Certified in Security Supervision and Management (CCSM) candidates; Colleges and universities offering undergraduate or graduate degree programs in Security Management, Administration of Justice, Homeland Security or Emergency Management.
Introduction Table of Contents Writer's Gallery-profiles of the contributors Dedication to IFPO Founder Ron Minion, MS, CPP, CPO Forward by Louis Tyska, CPP-former ASIS International President and Lawrence J. Fennelly, CPO-author of 24 textbooks. The forward discusses Supervision, Management, Professional Development and New Supervisors/Managers. Acknowledgements Introduction-a discussion of the history of the text and the Security Supervision and Management Program. Protection Officer Code of Ethics-a discussion of the IFPO Code of Ethics Unit I Security and Asset Protection Principles Unit I-1 Evolving a Discipline of Security Unit I-2 The Future of Security Unit I-2 Appendix: The Future of Security Training Unit I-3 Key Terms and Concepts Unit I-4 Explaining Crime: Contemporary Criminological Theory Unit II Human Rescource Management Unit II-1 Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge Unit II-2 Security Personnel Selection Unit II-3 Supervisory Characteristics and Expectations Unit II-4 Evaluation of Uniformed Protection Officers Unit II-5 Employee Motivation Theory and Application Unit II-6 Employee Discipline: Policy and Practice Unit II-7 Human Reliability Unit III Supervision Unit III-1 Personnel Deployment Unit III-2 Dealing with Difficult Employees Unit III-3 The Supervisor's Role in Handling Complaints and Grievances Unit III-4 Unethical Acts by Security Officers Unit III-5 Interpersonal Communications Unit IV Training and Development Unit IV-1 Training: Strategies, Tactics, and Challenges for Protection Managers Unit IV-2 Orientation for Security Officers Unit IV-3 Staff Training and Development Unit IV-4 Curriculum design Unit IV-5 Professional Certifications: Milestones of Professionalism Unit V Management and Leadership Unit V-1 Evolution of Management Unit V-2 Time and Stress Management Unit V-3 Project Management: An Overview Unit V-4 Company Policy and Procedures: The Security Supervisor's Primer Unit V-5 Total Quality Management Unit V-6 Leadership for Protection Professionals Unit VI Risk Management and Emergency Management Unit VI-1 Risk Management Unit VI-2 Why Accidents Happen: The Theories of Causation Unit VI-3 The Supervisor's Role in Safety Unit VI-4 Workplace Violence Unit VI-5 Critical Incident Management in the Post-9/11 Era Unit VI-6 Supervising During Emergencies Unit VI-7 Supervising During Special Events Unit VI-8 Security and Medical Response Unit VI-9 Outsourcing in Security Unit VI-10 Internal Loss Unit VII Physical Security and Technology Unit VII-1 Security Systems Design and Evaluation Unit VII-2 Statistical Analysis Unit VII-3 Security Technologies Unit VII-4 High-Technology Theft Unit VII-5 Designing Operations Control Centers Unit VIII Investigation Unit VIII-1 Managing Investigations Unit VIII-2 Developing Report Writing Ability in Subordinates Unit VIII-3 Testifying in Court Unit IX Customer, Client and Community Relations Unit IX-1 Customer Service and the Protection Officer: Guidelines to Achieving Excellence Unit IX-2 The Supervisor's Role in Improving Customer Service Unit IX-3 Tenant Relations Unit IX-4 Uniforms and Image Projection for Protection Forces Unit IX-5 The Relationship Between Marketing and the Security Function Unit IX-6 Crime Prevention and Community Relations Strategies Unit IX-7 Public-Private Sector Liaison Programs Unit X Legal Aspects Unit X-1 Legal Aspects of Security Unit X-2 Managing/Supervising to Reduce Liability Unit X-3 Sexual Harassment Quizzes at the end of each chapter allow for self testing or enhanced classroom work
No. of pages: 584
Language: English
Edition: 3
Published: November 6, 2007
Imprint: Butterworth-Heinemann
Paperback ISBN: 9780750684361
eBook ISBN: 9780080553993
SD
Sandi J. Davies
Sandi J Davies has served as the Executive Director of the International Foundation for Protection Officers (IFPO) for more than 25 years. She is the former Chairperson of the Security Services Council for ASIS International, and is currently a member of the Security Services Council and the Women In Security Council of ASIS International. Sandi has edited eight editions of The Professional Protection Officer, as well as all four editions of Security Supervision: Theory and Practice of Asset Protection.
Affiliations and expertise
Executive Director, International Foundation for Protection Officers (IFPO)
I
IFPO
The International Foundation for Protection Officers (IFPO), headquartered in Naples, FL, was developed to facilitate the training and certification needs of first-time security officers and supervisors throughout the private and public security industry. It was registered as a nonprofit organization in January 1998, with offices in the United States and Canada. The Foundation works with corporations, colleges and protection professionals to develop professional growth opportunities for students and career security professionals.
IFPO publications include The Protection Officer Training Manual, now in its 7th edition, and Security Supervision and Management: The Theory and Practice of Asset Protection.
Affiliations and expertise
International Foundation for Protection Officers, Naples, FL