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CMDB Systems
Making Change Work in the Age of Cloud and Agile
1st Edition - March 20, 2015
Authors: Dennis Drogseth, Rick Sturm, Dan Twing
Language: English
Paperback ISBN:9780128012659
9 7 8 - 0 - 1 2 - 8 0 1 2 6 5 - 9
eBook ISBN:9780128013731
9 7 8 - 0 - 1 2 - 8 0 1 3 7 3 - 1
CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizat…Read more
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CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizations more efficient reduce challenges during change management and reduce total cost of ownership (TCO). In addition, this valuable reference provides guidelines that will enable you to avoid the pitfalls that cause CMDB projects to fail and actually shorten the time required to achieve an implementation of a CMDB. Drawing upon extensive experience and using illustrative real world examples, Rick Sturm, Dennis Drogseth and Dan Twing discuss:
Unique insights from extensive industry exposure, research and consulting on the evolution of CMDB/CMS technology and ongoing dialog with the vendor community in terms of current and future CMDB/CMS design and plans
Proven and structured best practices for CMDB deployments
Clear and documented insights into the impacts of cloud computing and other advances on CMDB/CMS futures
Discover unique insights from industry experts who consult on the evolution of CMDB/CMS technology and will show you the steps needed to successfully plan, design and implement CMDB
Covers related use-cases from retail, manufacturing and financial verticals from real-world CMDB deployments
Provides structured best practices for CMDB deployments
Discusses how CMDB adoption can lower total cost of ownership, increase efficiency and optimize the IT enterprise
IT directors, IT managers, IT architects, CMDB implementers, ITIL professionals
Preface
Introduction: How to Use This Book
How to Use This Book
Time Line
Who’s Speaking: The Many Voices in This Book
Who/What is Enterprise Management Associates?
About the Authors
Acknowledgments
Section 1: Failure is Not an Option
Chapter 1: The Odds Are Against You
Abstract
CMDB Opinions
Who Should Care About a CMDB System?
CMDB System DNA
Ok, So Are the Odds Really Against You?
Voices from the Industry, Voices from the Trenches
Back to the Drawing Board?
Framing the CMDB System Conversation
Summary Takeaways
Chapter 2: Why Bother? The Case for a CMDB System
Abstract
A Few Initial Data Points
CMDB Success Rates Revisited
Some Short Answers
Return on Investment
Reasons for Going Forward: More Voices from the Trenches
Bringing the Organization Together
Summary Takeaways
Section 2: The Basics
Chapter 3: CMDB System Foundations
Abstract
CMDB Foundations Part One: Process
CMDB Foundations, Part One: Process—Summary Takeaways
CMDB Foundations Part Two: Technology
Chapter 4: CMDB System Deployment Stages: An Eight-Step Ladder to Success
Abstract
Standing in the Middle of the Storm
What About “People?”
A Closer Look at the Third Vector
Climbing the Eight-Step Ladder to CMDB System Success
Step one: Define Your Objectives and Consider Your Resources
Step Two: Technology, Process, and Organizational Audit
Step Three: Evolutionary or Maturity-Level Assessment
Step Four: Define Your Requirements, Architecture, and Metrics
Step Five: Technology Selection
Step Six: Addressing Critical Issues and Gating Factors
Step Seven: Developing a Three-Tiered Roadmap for Immediate and Future Deployments
Step Eight: Review Progress and Milestones
Summary Takeaways
Section 3: Awareness and Goals
Chapter 5: IT in Transformation: What's Going On and Where Does That Leave the CMDB?
Abstract
How Has the Model for IT Changed?
What Does It Mean for IT to “Show Value”?
Looking Ahead
Cloud and the Extended Enterprise
Data Sharing and the Extended Enterprise
Agile and Mobile: Changing Dimensions in CMDB System Possibilities
Business Service Management (BSM): IT and Business Alignment and Its Dramatic Implications for CMDB Systems
The Move to a Cross Domain IT Organization— And Why It's More Needed (and Real) Than Ever
Is ITIL Enjoying a Rebirth as Another “New Trend”?
Given All This, and More, Are CMDB Systems a Reemerging or an Aging Trend?
Wrapping Up
Summary Takeaways
Chapter 6: Getting Your Executive Team on Board: How to Sell CMDB to Your Organization
Abstract
The Executive Imperative
Distractions, Resources, and Communication
Reaching Your Executive(s): A Few Thoughts on “Executive Perspectives”
Failures and Successes Can Both Be Valuable Resources
Executive Dialogue Across the Eight-Step Ladder
Summary Takeaways
Chapter 7: CMDB System Use Cases: Carving Out the Right Place to Start
Abstract
What's Most Popular? What's Most Successful?
The Use-Case Landscape: A Kaleidoscope of Values
Two Additional Use Cases: Security/Compliance and DevOps
Summary Takeaways
Chapter 8: Making Your Initial Assessment Work
Abstract
Whom Should You Talk To and What Should You Ask Them?
What Are You Solving For?
Toolset Issues: Sprawl, Redundancy, Possessiveness, and Mistrust
Inventory, Data Quality, and Issues
Data: Power, Possession, and Ownership
Process Issues
Communication
Communication: Vehicles and Approaches
Use-case Audits
Pulling It All Together
Summary Takeaways
Chapter 9: Maturity and Readiness: A Four-Phase Evolutionary Assessment
Abstract
Cyclical and Opportunistic
IT Organizational Evolution: A Closer Look
The Four Stages of IT Maturity: A Closer Look
Reactive Infrastructure Management
Active Operational Management
Proactive Service-Oriented Management
Dynamic Business-Driven Management
Salient Trends to Watch Across the Four Stages
Summary Takeaways
Section 4: Moving Forward
Chapter 10: Developing a Project Plan: From Metrics to Requirements and Beyond
Abstract
Internal and External Metrics Versus ROI
ROI
Translating Metrics into Detailed Requirements Unique to Your Organization
Summary Takeaways
Chapter 11: Finalizing Your Phase One Team
Abstract
Consumers
Stakeholders
Finalizing the Core Team
Wrapping Up
Summary Takeaways
Chapter 12: Technology Selection
Abstract
Core CMDB Packaging
Deployment and Administration
Architecture and Integration
Functional Concerns
An Example from One Client Engagement
Application Discovery and Dependency Mapping
Other Investments to Consider
Summary Takeaways
Section 5: Running Your Project
Chapter 13: Closing the Gap: Fine-Tuning Before Full Deployment
Abstract
Getting There: Moving Past the Proof of Concept
Modeling and CI Definition
Integration, Normalization, and Analytics
Federation
Follow-Through, Maintenance, and Workflow
Accountability, Objectives, and Metrics
Crossing the Abyss
Summary Takeaways
Chapter 14: A Tiered Road Map for Going Forward
Abstract
Core Road Map Ingredients
One Case Example: Acme Financial Services Corporation's Three-Tiered Road Map
Initial Summary and Analysis
An Overview Graphic of Acme Financial Services Corporation's Three-Tiered Road Map
6-Month Road Map for Acme Corporation
12-Month Road Map for Acme Financial Services
2-Year Road Map at Acme Financial Services
Wrapping Up
Summary Takeaways
Chapter 15: The CMDB System Moves to Cloud and Beyond!
Abstract
Progress and Benefits
Issues and Advice
Future Directions and Plans
What's Happening with the CMDB System Today and in the Future: Insights Gleaned from Four Key Research Projects
The CMDB System as a Foundation for Service-Aware Asset Management
The Move to the Cloud
How ADDM Can Improve the “Journey to the Cloud”
The CMDB/CMS, ADDM, Service Modeling and Advanced Operations Analytics
DevOps and the CMDB System
Summary Takeaways
Appendix A: Glossary of Terms and Concepts
Appendix B: Sample Request for Product Information
Introduction
Distinguishing Product Features
Deployment Cost Efficiency
Product Strength
Some Additional Questions
Appendix C: Self-Assessment: What If You're Not Ready?
Chapter 9's “One-Chapter Readiness Assessment”
Complementary Self-Assessment Test
Don't Think You're Ready, But Want to Set the Stage?
Appendix D: Product Map
Core CMDB Capabilities Integrated with Service Desk or IT Service Management Solutions
Unique CMDB or CMDB-Related Offerings
General-Purpose Application Discovery and Dependency Mapping Solutions
Application Discovery and Dependency Mapping Optimized for Performance and/or Other Real-time Values
Bibliography
Question and Answer Interviews
Index
No. of pages: 402
Language: English
Edition: 1
Published: March 20, 2015
Imprint: Morgan Kaufmann
Paperback ISBN: 9780128012659
eBook ISBN: 9780128013731
DD
Dennis Drogseth
Dennis Drogseth is Vice President/Research IT Megatrends, Analytics and CMDB Systems at Enterprise Management Associates (EMA), which provides market research and advisory services to software companies and IT executives. Dennis spent 14 years with IBM in marketing and communications, including a year of international consulting, and also worked to develop marketing strategies and new business models for Cabletron’s SPECTRUM management software.
Affiliations and expertise
Vice President/Research IT Megatrends, Analytics and CMDB Systems, Enterprise Management Associates (EMA), Boulder, CO, USA
RS
Rick Sturm
Rick Sturm, MBA, has over 30 years of experience in the computer industry. He is CEO of Enterprise Management Associates (EMA), a leading industry analyst firm that provides strategic and tactical advice on the issues of managing and securing computing and communications environments. EMA is a leading industry analyst firm that provides strategic and tactical advice to major corporations and government agencies on the issues of managing computing and communications environments and the delivery of those services. He was co-chair of the IETF Applications MIB Working Group that developed the standards for managing application software with SNMP. Rick has authored hundreds articles about various aspects of enterprise management that have appeared in leading trade publications in the US, Europe and Asia. He has also co-authored four books: The Foundations of Application Management, Foundations of Service Level Management, SLM Solutions: A Buyer’s Guide, and Working with Unicenter TNG.
Affiliations and expertise
Founder and CEO, Enterprise Management Associates, Inc.
DT
Dan Twing
Dan Twing is President and Chief Operating Officer of Enterprise Management Associates. Dan is responsible for developing and executing strategic market research as well as directing product development and marketing efforts. Dan has over twenty years of experience in information systems, software development and technology outsourcing. Prior to joining EMA, Dan was the President & CEO of NETdelivery, a developer of secure electronic data collection, delivery and management software. Dan’s also served as Vice President of Financial Products for the Electronic Commerce division of EDS.
Affiliations and expertise
President and Chief Operating Officer, Enterprise Management Associates (EMA), Boulder, CO, USA