Computerization and Controversy

Computerization and Controversy, 2nd Edition

Value Conflicts and Social Choices

Computerization and Controversy, 2nd Edition,Rob Kling,ISBN9780124150409

R Kling   

Morgan Kaufmann




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Key Features

@introbul:Key Features
@bul:* A fully revised and updated version of the first anthological treatment of the subject
* Organized to facilitate course planning for classroom or seminar use
* Provides coverage of the influence of computers on a wide variety of fields including computer science, information systems, management, journalism, psychology, law, library science, and sociology
* Includes discussion of the following issues related to computerization:
@subbul:* Does computerization demonstrably improve the productivity of organizations?
* Should computer systems be designed to empower workers?
* Does electronic mail facilitate the formation of new communities, or does it undermine intimate interaction?
* Is computerization likely to reduce privacy and personal freedom?


The Second Edition of Computerization and Controversy: Value Conflicts and Social Choices is a collection of 78 articles that examine the social aspects of computerization from a variety of perspectives, many presenting important viewpoints not often discussed in the conventional literature. A number of paired articles comprise thought-provoking head-on debate. Fields represented include computer science, information systems, management, journalism, psychology, law, library science, and sociology.
This volume introduces some of the major controversies surrounding the computerization of society and helps readers recognize the social processes that drive and shape computerization.
Division into eight provocatively titled sections facilitates course planning for classroom or seminar use. A lead article for each section frames the major controversies, locates the selections within the debates, and points to other relevant literature.


Researchers, scholars, graduate students, and professionals in computer science, library science, sociology, business, and business management--particularly those concerned with the social and ethical implications of computersin society. Also of interest to philosophers, psychologists, and laypersons having similar interests and concerns.

Rob Kling

For approximately two decades, Rob Kling has written extensively about the interface between computerization and real society and culture. The emphasis here is on the impact of computerization on organizations (especially corporations) , rather than on individuals within a society as a whole. The eight parts of this book provide a general overview of mental models, technological utopianism and dystopianism, economic and organizational dimensions, the work environment, social and personal relationships, privacy and social control, safety and vulnerability, and ethical perspectives and professional responsibilities. Each introduction concludes with a very useful list of the sources where the anthologized chapters can be found along with a list of references for other publications cited in Kling's introductions and items for further reading. It seems to be written primarily for an undergraduate readership, but could teach and delight graduate students, teachers, information professionals, and the common reader.

Affiliations and Expertise

University of California

Computerization and Controversy, 2nd Edition

Heads Up! Mental Models for Travelling through the Computer World
Dreams of Technological Utopianism
Economic, Cultural, and Organization Dimensions of Computerization
Computerization and the Transformation of Work
Social Relationships in Electronic Forums
Privacy and Social Control
System Safety and Social Vulnerability
Ethical Perspectives and Professional Responsibilities for Information and Computer Science Professionals
Subject Index

Quotes and reviews

@qu:"Computerization raises social, ethical, and moral questions--crises of values--in regard to privacy, intellectual property, governance, identity, social control, and education. This 945-page book collects the best research,theory, and journalism on technology and ethics Ive seen. Its numerous case histories go beyond the abstractions of armchair theory."
@source:--Howard Rheingold, in WIRED
@qu:"Estimations, evaluations, and predictions of the effects of computerization on society have the polarizing force of religious differences...This book attempts to bring this complex, highly-charged conflict into the light of day and open examination. It succeeds admirably...Rob Kling serves as the editor, and he knows whereof he edits...The book achieves its overall purpose very well...Overall, this is a very well-executed anthology."
@source:--Thomas A. Peters, University Libraries, Northern Illinois University, in THE JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE
@qu:"These essays raise important questions on how computers are transforming our jobs and social and professional relationships, threatening our privacy and much more."
@Source:--L.R. Shannon, The New York Times
@qu:"A collection of 47 previously published articles from diverse sources, presented in seven sections: the dreams of technological utopianism, economic and organizational dimensions of computerization, computerization and the transformation of work, social relationships in electronic communities, social control and privacy, security and reliability, and ethical perspectives and professional responsibilities. The editors provide a general introduction and detailed introductions to each section."
@qu:"...a collection of thoughtful and critical views...Dont miss this highly recommended and thought-provoking book."
@source:--David Bellin, Pratt Institute, Brooklyn SOCIAL SCIENCE COMPUTER AND REVIEW
@qu:"...the readings are well-chosen and the package is skilfully [sic] weaved together for teaching purposes. Each of the seven sections opens with a short analytical essay identifying the major issues to be covered and places the following articles in their theoretical and empirical context. It is an impressive text..."
@Source:--Tom Forester, THE AUSTRALIAN
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