- Understand user research moderations: learn what to expect and how to anticipate feedback
- Learn concrete information to help your user research sessions can go smoother and be more focused
- Discover tips and tricks for session management - before, during, and after a study - based on real-world examples and experience
The Moderator's Survival Guide describes the principles that should always guide your interactions with participants from a real-world perspective. The authors provide you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions. You’ll find advice on both what to say and what to do so you can move forward with a successful session. Regardless of the type of user research, after reading this book, you’ll have the confidence to gracefully handle anything that gets thrown your way!