Service Science, Management, and Engineering:

Service Science, Management, and Engineering:, 1st Edition

Theory and Applications

Service Science, Management, and Engineering:, 1st Edition,Gang Xiong,Zhong Liu,Xiwei Liu,Fenghua Zhu,Dong Shen,ISBN9780123970374

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Academic Press




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Key Features

  • Presents the latest research on service science, management and engineering, from both theory and applications perspectives
  • Includes coverage of applications in high-growth sectors, along with real-world frameworks and design techniques
  • Applications and case studies showcase best practices and provide insights and guidelines to those building and managing service systems


The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications.

Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems. These topics are each related to service science from various perspectives, and the book is supported throughout by applications and case studies that showcase best practice and provide insight and guidelines to assist in building successful service systems.


Computer Engineers; Intelligent Systems specialists. Security professionals

Gang Xiong

Affiliations and Expertise

Chinese Academy of Sciences

Zhong Liu

Affiliations and Expertise

National University of Defense Technology

Xiwei Liu

Affiliations and Expertise

Chinese Academy of Sciences

Fenghua Zhu

Affiliations and Expertise

Chinese Academy of Sciences

Dong Shen

Affiliations and Expertise

Chinese Academy of Sciences

Service Science, Management, and Engineering:, 1st Edition

Intelligent Systems Series


Chapter 1. Overview of Service Science, Management, and Engineering

1.1 What Is SSME?

1.2 Why Do We Need SSME?

1.3 How Do We Benefit from SSME?

1.4 Summary


Chapter 2. Servitization Strategy

2.1 Introduction

2.2 Background

2.3 Research Methodology

2.4 Servitization Strategy for PC Industry

2.5 Managerial and Practical Implications

2.6 Conclusions



Chapter 3. Supply Chain Finance

3.1 Inefficient Financial Supply Chain

3.2 Introduction to SCF Solutions

3.3 Mathematical Representations of Supply Chain Finance

3.4 Future Research


Chapter 4. Designing and Assessing Participatory Public Services for Emerging Markets

4.1 COCKPIT: A Participatory Service Design Methodology in a European Context

4.2 Challenges of Service Provision in Emerging Markets

4.3 COCKPIT for Emerging Markets (CEM)

4.4 CEM Prototype and Implementation

4.5 Assessing Corruption in Public Services in Emerging Markets

4.6 Transparency Assessment of Public Services in Emerging Markets

4.7 Concluding Remarks



Chapter 5. Recommendation Algorithms for Implicit Information

5.1 Introduction

5.2 Preliminaries

5.3 Neighborhood Models

5.4 Matrix Factorization Models

5.5 A Hybrid Model of Implicit and Feature Information

5.6 Experimental Study

5.7 Conclusions



Chapter 6. Online Strategies for Optimizing Medical Supply in Disaster Scenarios

6.1 Introduction

6.2 Related Work

6.3 Experimental Setup

6.4 Algorithms for Optimization

6.5 Experiments and Results

6.6 Conclusions


Chapter 7. Evaluating Traffic Signal Control Systems Based on Artificial Transportation Systems

7.1 Introduction

7.2 Developing an Artificial Transportation System from the Bottom Up

7.3 The Evaluation Method

7.4 Building the Evaluation Platform

7.5 GreenPass System

7.6 Experiments

7.7 Conclusions


Chapter 8. An Approach to Optimize Police Patrol Activities Based on the Spatial Pattern of Crime Hotspots

8.1 Introduction

8.2 Background

8.3 Strategy for Near-Optimal Patrol Route Planning

8.4 A Case Study

8.5 Conclusions and Prospects


Chapter 9. Chemical Emergency Management Research Based on ACP Approach

9.1 Introduction

9.2 Problems and Challenges

9.3 A Research Framework: Parallel Emergency Management System

9.4 Case Study

9.5 Conclusions


Chapter 10. Bus Arrival Prediction and Trip Planning for Better User Experience and Services

10.1 Introduction

10.2 Literature Review

10.3 Bus Arrival Prediction

10.4 Bus Trip Planning

10.5 Prototype and Experiments

10.6 Conclusions


Chapter 11. Mass Customization Manufacturing and Its Application for Mobile Phone Production

11.1 Introduction

11.2 Mobile Phone Production Process Description

11.3 Mass Customization Manufacturing Solution

11.4 Conclusions



Chapter 12. ACP Approach-Based Plant Human–Machine Interaction Evaluation

12.1 Introduction

12.2 Artificial Human–Machine System

12.3 Experimental Environment

12.4 Design of Computational Experiments

12.5 Expected Effects

12.6 Conclusions


Chapter 13. Cloud of Health for Connected Patients

13.1 Introduction

13.2 Drivers for Change in Health Care

13.3 Applications

13.4 Conclusions of Cloud of Health

13.5 Case Study of SMS Messaging in Health Promotion

13.6 Characteristics of SMS for Use in Healthcare Promotion

13.7 Conclusions of SMS for Use in Healthcare Promotion


Chapter 14. Construction of Artificial Grid Systems Based on ACP Approach

14.1 Introduction

14.2 ACP Approach

14.3 Complex Network Characteristics of Power Grids

14.4 Construction of Artificial Grid Systems

14.5 A Case Study

14.6 Conclusions


Chapter 15. Influence of Electric Vehicles on After-Sales Service

15.1 Introduction

15.2 After-Sales Service in the Automotive Industry

15.3 Changes Due to the Increasing Share of Electric Mobility

15.4 The Impact on Stakeholders

15.5 Future Perspectives


Chapter 16. Service Modeling Optimization and Service Composition QoS Analysis

16.1 Introduction

16.2 BPEL4WS-Based Modeling Optimization

16.3 Web Service Composition Quality Analysis with Stochastic Service Times

16.4 Conclusions


Chapter 17. Urban Traffic Management System Based on Ontology and Multiagent System

17.1 Introduction

17.2 Literature Review

17.3 Ontology of Urban Traffic Management System

17.4 Multiagent System Architecture

17.5 Conclusions



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