Business Process Change

Business Process Change, 3rd Edition

Business Process Change

Business Process Change, 3rd Edition,Paul Harmon,ISBN9780128003879


Morgan Kaufmann



235 X 191

This best-selling business process book includes concepts, methods, and cases for all aspects and phases of successful BP improvement with valuable updated new material.

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USD 54.95

Key Features

  • Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma
  • Learn how all the different process elements fit together in this best first book on business process, now completely updated
  • Tailor the presented methodology, which is based on best practices, to your organization’s specific needs
  • Understand the human aspects of process redesign
  • Benefit from all new detailed case studies showing how these methods are implemented


Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

  • How to develop business models and business process architecture
  • How to integrate decision management models and business rules
  • New material on service processes and on dynamic case management
  • Learn to integrate various approaches in a broad business process management approach


process practitioners (managers, business analysts, business process architects); students in BPM programs, some Lean and Six Sigma professionals, some IT practitioners

Paul Harmon

Paul Harmon is a co-founder and executive editor at Business Process Trends - www.bptrends.com - an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) - www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA

Business Process Change, 3rd Edition




1. Business Process Change


2. Strategy, Value Chains, and Competitive Advantage

3. Understanding Your Enterprise Business

4. The Business Architecture and Organizational Alignment

5. Process Management

6. Measuring Process Performance

7. An Executive Level BPM Group Management


8. Understanding and Scoping Process Problems

9. Modeling Processes

Process Diagram Basics

10. Task Analysis, Knowledge Workers, and Decision Management

11. Managing and Measuring Business Processes

12. Incremental Improvement with Lean and Six Sigma

13. The BPTrends Process Redesign Methodology

14. The Ergonomic Systems Case Study


15. Software Tools for Business Process Analysis and Design

16. Business Process Management Suites

17. ERP-Driven Redesign

18. Conclusions

Appendix 1: Business Process Modeling Notation - BPM Core Notation

Appendix II: BPM Professional Associations & Standards

Quotes and reviews

"The book covers a large number of embedded computing topics and therefore can be recommended to any reader interested in getting initial information about this area." -- Computing Reviews

"...a practical reference for managers and practitioners interested in BPM or already involved in business process initiatives in large to medium organizations…Readers will profit extensively from the best practices and examples presented." -- Computing Reviews

"... this was a good read and should be something that anyone practicing BPM puts into their library and consults often. There is good balance throughout the book. This balance includes a lot of BPM and an appropriate dose of BPMS." --Smarter Process: Thoughts from the CTO, January 5, 2015

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