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Business Process Change
 
 

Business Process Change, 3rd Edition

A Business Process Management Guide for Managers and Process Professionals

 
Business Process Change, 3rd Edition,Paul Harmon,ISBN9780128003879
 
 
 

  

Morgan Kaufmann

9780128003879

520

235 X 191

This best-selling business process book includes concepts, methods, and cases for all aspects and phases of successful BP improvement with valuable updated new material.

Print Book

Paperback

In Stock

Estimated Delivery Time
USD 54.95
 
 

Key Features

  • Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma
  • Learn how all the different process elements fit together in this best first book on business process, now completely updated
  • Tailor the presented methodology, which is based on best practices, to your organization’s specific needs
  • Understand the human aspects of process redesign
  • Benefit from all new detailed case studies showing how these methods are implemented

Description

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

  • How to develop business models and business process architecture
  • How to integrate decision management models and business rules
  • New material on service processes and on dynamic case management
  • Learn to integrate various approaches in a broad business process management approach

Readership

process practitioners (managers, business analysts, business process architects); students in BPM programs, some Lean and Six Sigma professionals, some IT practitioners

Paul Harmon

Paul Harmon is a co-founder and executive editor at Business Process Trends - www.bptrends.com - an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) - www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA

Business Process Change, 3rd Edition

Foreword

Preface

Introduction

1. Business Process Change

P I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?)

2. Strategy, Value Chains, and Competitive Advantage

3. Understanding Your Enterprise Business

4. The Business Architecture and Organizational Alignment

5. Process Management

6. Measuring Process Performance

7. An Executive Level BPM Group Management

P II. PROCESS LEVEL CONCERNS

8. Understanding and Scoping Process Problems

9. Modeling Processes

Process Diagram Basics

10. Task Analysis, Knowledge Workers, and Decision Management

11. Managing and Measuring Business Processes

12. Incremental Improvement with Lean and Six Sigma

13. The BPTrends Process Redesign Methodology

14. The Ergonomic Systems Case Study

P III. IMPLEMENTATION LEVEL CONCERNS

15. Software Tools for Business Process Analysis and Design

16. Business Process Management Suites

17. ERP-Driven Redesign

18. Conclusions

Appendix 1: Business Process Modeling Notation – BPM Core Notation

Appendix II: BPM Professional Associations & Standards

 
 
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