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Configuration Management Metrics
 
 

Configuration Management Metrics, 1st Edition

 
Configuration Management Metrics, 1st Edition,Frank B. Watts,ISBN9780080964454
 
 
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William Andrew

9780080964454

9781437778342

280

152 X 229

Configuration Management sets the stage for innovation in both Engineering and Operations; and Configuration Management Metrics provides the tools to accomplish it.

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Key Features

    • Provides detailed guidance on developing and implementing measurement systems and reports
    • Demonstrates methods of graphing and charting data, with benchmarks
    • A practical resource for the development of Engineering Documentation Control processes
    • Includes basic principles of Product Lifecycle processes and their measurement

    Description

    Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit – the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not. The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.

    Readership

    Engineering designers and managers; anyone involved in configuration management functions

    Frank B. Watts

    Frank is a product of a University of Illinois engineering education and over forty-eight years of industrial and consultation experience. He founded his own company to specialize in configuration management with specific expertise in product release, change control and bills of material and other engineering documentation control issues. Formally a Director of Engineering Services, Director of Operations and a Director of Manufacturing Engineering, Frank has also managed Configuration Management, Cost Estimating, Industrial Engineering, Test Engineering, Pilot Production and Repair Operations. He has contributed as a Design Engineer, Industrial Engineer, Manufacturing Engineer, Systems Analyst and Project Manager. Frank has guided the development of the engineering change control process at many companies and made significant contributions toward improving the new product release process, installed MRP/ERP systems, new numbering systems, helped companies attain a single BOM database and guided reengineering of the CM processes. His industrial experience was with Caterpillar, Collins Radio, Control Data, Storage Technology, UFE and Archive. He has presented seminars on the subject to over 3,500 product manufacturing people. He is an NDIA Certified Configuration and Data Manager, author of several magazine articles and author of a book - Engineering Documentation Control Handbook third edition copyright 2008. This book has sold over 10,000 copies and, according to one reviewer, “Sets the Stage for Innovation.”

    Affiliations and Expertise

    EC3 Corp, Winter Park, CO, USA

    View additional works by Frank B. Watts

    Configuration Management Metrics, 1st Edition


    Acknowledgements

    Preface

    List of figures

    List of tables

    Chapter 1 Introduction

    What is CM?

    Setting the stage for innovation

    Bridge the gap

    CM processes

    Why is measurement important

    Importance/urgency of metrics

    CM process ladder

    Process quality

    Chapter 2 Metrics and process requirements

    Timeliness of reporting

    The first step to improvement

    Not enough data/too much data

    Metric formats

    Thru-put time

    Frequency of reporting

    Policy and procedure requirements

    Work in process (WIP) and thru-put time

    Getting management’s attention

    Management champion

    Training metrics

    Setting goals

    Tooting your horn

    Facts database

    Benchmarking

    Benchmarking survey – general

    Chapter 3 New item release

    Release standards, definition and rules

    New product time to market

    Release process flow diagram

    Release activity data

    Release activity summary

    Release – sorting out what’s important

    Development process case study

    Release in lead time

    Release time benchmarks

    Support and manufacturing process documents

    Other engineering release metrics

    Release process quality

    Release phase status

    Benchmarking survey – release process

    Chapter 4 Order entry and fulfillment

    Order entry process

    Order fulfillment

    Promise to deliver

    Make to order

    Design to order

    Make to print

    Make to stock

    Order entry and fulfillment process quality

    Chapter 5 Bill of material (BOM) process

    BOM process standards

    Part number assignment

    Item master file

    Multiple BOMs

    BOM reconciliation and correction

    New product BOM status

    BOM levels

    Benchmarking survey – BOM process

    Chapter 6 Request process

    Request process standards

    Request flow diagram

    Request action items list

    Request process time metrics

    Request rejection is OK

    Benchmarking survey – request process

    Chapter 7 Ancillary processes

    Deviations

    Deviation standards

    Deviation to make a fast change

    Service parts

    Publications

    Failure reporting

    Chapter 8 Change cost

    Benchmarking survey – change cost

    Cost standards

    Average cost of a change

    Payback

    Market demand

    Cost metric and application

    Real cost reductions

    Other possible cost metrics

    Bottom line

    Chapter 9 Change process

    Change standards

    Interchangeability

    Change class

    Change control process flow

    Engineering phase

    Technical release/point of no return

    Configuration Management phase

    Manufacturing phase

    Change process summary

    Case study

    Engineering phase metrics

    Point of no return metrics

    CM phase metrics

    Manufacturing phase metrics

    Total change process time

    Change process quality

    Benchmarking survey – change process

    Chapter 10 Field change metrics

    Field change standards

    Field change process flow

    Field change order metrics

    Field installation performance

    Field change volume

    Benchmarking survey – field changes

    Chapter 11 Definitions

    Data dictionary

    Acronyms and terms

    Summary

    Index






     
     
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