Save up to 30% on Elsevier print and eBooks with free shipping. No promo code needed.
Save up to 30% on print and eBooks.
Configuration Management Metrics
1st Edition - August 26, 2009
Author: Frank B. Watts
Language: English
eBook ISBN:9781437778342
9 7 8 - 1 - 4 3 7 7 - 7 8 3 4 - 2
Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measur…Read more
Purchase options
LIMITED OFFER
Save 50% on book bundles
Immediately download your ebook while waiting for your print delivery. No promo code is needed.
Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit – the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not. The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.
Provides detailed guidance on developing and implementing measurement systems and reports
Demonstrates methods of graphing and charting data, with benchmarks
A practical resource for the development of Engineering Documentation Control processes
Includes basic principles of Product Lifecycle processes and their measurement
Engineering designers and managers, anyone involved in configuration management functions
Acknowledgements Preface List of figures List of tables
1 Introduction What is CM? Setting the stage for innovation Bridge the gap CM processes Why is measurement important Importance/urgency of metrics CM process ladder Process quality
2 Metrics and process requirements Timeliness of reporting The first step to improvement Not enough data/too much data Metric formats Thru-put time Frequency of reporting Policy and procedure requirements Work in process (WIP) and thru-put time Getting management’s attention Management champion Training metrics Setting goals Tooting your horn Facts database Benchmarking Benchmarking survey – general
3 New item release Release standards, definition and rules New product time to market Release process flow diagram Release activity data Release activity summary Release – sorting out what’s important Development process case study Release in lead time Release time benchmarks Support and manufacturing process documents Other engineering release metrics Release process quality Release phase status Benchmarking survey – release process
4 Order entry and fulfillment Order entry process Order fulfillment Promise to deliver Make to order Design to order Make to print Make to stock Order entry and fulfillment process quality
5 Bill of material (BOM) process BOM process standards Part number assignment Item master file Multiple BOMs BOM reconciliation and correction New product BOM status BOM levels Benchmarking survey – BOM process
6 Request process Request process standards Request flow diagram Request action items list Request process time metrics Request rejection is OK Benchmarking survey – request process
7 Ancillary processes Deviations Deviation standards Deviation to make a fast change Service parts Publications Failure reporting
8 Change cost Benchmarking survey – change cost Cost standards Average cost of a change Payback Market demand Cost metric and application Real cost reductions Other possible cost metrics Bottom line
9 Change process Change standards Interchangeability Change class Change control process flow Engineering phase Technical release/point of no return Configuration Management phase Manufacturing phase Change process summary Case study Engineering phase metrics Point of no return metrics CM phase metrics Manufacturing phase metrics Total change process time Change process quality Benchmarking survey – change process
10 Field change metrics Field change standards Field change process flow Field change order metrics Field installation performance Field change volume Benchmarking survey – field changes
Chapter 11 Definitions Data dictionary Acronyms and terms Summary Index
No. of pages: 280
Language: English
Edition: 1
Published: August 26, 2009
Imprint: William Andrew
eBook ISBN: 9781437778342
FW
Frank B. Watts
Frank Watts has over forty-eight years of industrial and consultation experience as a design engineer, industrial engineer, manufacturing engineer, systems analyst, project manager, and in management. He founded his own specialist configuration management company to provide specific expertise in product release, change control, bills of material and other engineering documentation control issues.
Formally a director of engineering services, a director of operations and a director of manufacturing engineering, Watts has worked for Caterpillar, Collins Radio, Control Data, Storage Technology, UFE and Archive. He has guided the development of engineering change control processes at numerous companies and made significant contributions towards improving new product release processes, installing MRP/ERP systems and new numbering systems, as well as helping companies attain a single BOM database and guided reengineering of CM processes. He is an NDIA Certified Configuration and Data Manager, author of several magazine articles and author of the Engineering Documentation Control Handbook and CM Metrics.
Affiliations and expertise
NDIA Certified Configuration and Data Manager, author of several magazine articles and author of the Engineering Documentation Control Handbook and CM Metrics.
Read Configuration Management Metrics on ScienceDirect