John Long

John Long

John Long is a process architect and BPM consultant. He has over 30 years of experience in the software, energy, banking, government, telecommunications, and crop science industries. He was the process architect for the IBM Tivoli Unified Process and participated in the eTOM interfaces with ITIL. John is the author of ITIL 2011 At a Glance (Springer).

Affiliations and Expertise

process architect, BPM consultant, and author of ITIL 2011 At a Glance


Author: John Long Release Date: 17 Mar 2014
Print Book:
USD 29.95