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Emotions, Technology, and Design
1st Edition - December 28, 2015
Editors: Sharon Tettegah, Safiya Noble
Language: English
Paperback ISBN:9780128018729
9 7 8 - 0 - 1 2 - 8 0 1 8 7 2 - 9
eBook ISBN:9780081007013
9 7 8 - 0 - 0 8 - 1 0 0 7 0 1 - 3
Emotional design explicitly addresses the emotional relationship between the objects and the subjects of design—in this book, the objects are technologies, and the subjects are te…Read more
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Emotional design explicitly addresses the emotional relationship between the objects and the subjects of design—in this book, the objects are technologies, and the subjects are technology users. The first section delves into the philosophy and theory of emotional design to provide a foundation for the rest of the book, which goes on to discuss emotional design principles, the design and use of emoticons, and then intelligent agents in a variety of settings. A conclusion chapter covers future research and directions. Emotions, Technology, and Design provides a thorough look at how technology design affects emotions and how to use that understanding to in practical applications.
Discusses the role of culture, trust, and identity in empathetic technology
Presents a framework for using sound to elicit positive emotional responses
Details the emotional use of color in design
Explores the use of emoticons, earcons, and tactons
Addresses the emotional design specific to agent-based environments
Psychology faculty, researchers, and clinicians in cognition, emotion, and technology. Depts. of design, informatics, and computer science.
Foreword
Acknowledgments
Preface
Introduction
Volume Overview
Section I: Experiments and Theories in Emotions, Technology, and Design
Chapter 1: Emotional Screen: Color and Moving Images in Digital Media
Abstract
Color as Cinematic Emotion: A Historical Summary
From Brain to Marketing: The Attraction Effect
Patterns of Emotion: Three Examples from Contemporary Digital Media
Concluding Remarks
Chapter 2: Safe and Sound: Using Audio to Communicate Comfort, Safety, and Familiarity in Digital Media
Abstract
Hearing, Listening, Feeling
(Auditory) Displays of Emotion
Conclusion: Sounding Safety, Security, Stasis, and Status
Chapter 3: Emoticons in Business Communication: Is the :) Worth it?
Abstract
Introduction
Nonverbal Communication
Emoticons
Leader-Member Exchange
Chapter 4: Empathetic Technology
Abstract
Introduction
Empathy and Technology
Modeling Empathy
Empathetic Virtual Companions
Perceptions of Empathetic Virtual Agents
Developing an Interaction Strategy for a Virtual Companion
Chapter 5: Spoken Dialog Agent Applications using Emotional Expressions
Abstract
Acknowledgments
Introduction
Experiment Investigating Impressions and Behavior Change Caused by Replies from the Agent
Comparative Experiment on Effects of a Virtual Agent and a Robot
A Spoken Agent System for Learning Customer Services
A Spoken Agent System for Mental Care using Expressive Facial Expressions and Positive Psychology
Discussion
Conclusion
Chapter 6: Engaging Learners Through Rational Design of Multisensory Effects
Abstract
Drawing on Two Process Models for Representation
Toward Rational Design Guidelines
Increased Interest and Engagement
The Research Agenda
Chapter 7: Designing Interaction Strategies for Companions Interacting with Children
Abstract
Introduction
Agents as Companions
Companions, Children and Companionship
Current Companion Projects
The Affective Channel: A Framework for Emotionally Intelligent Companion Interaction
Designing Interaction Strategies for Companions
Emotional Interaction Strategies
Conversational Interaction Strategies (CIS)
Domain Specific Strategy
Wizard of OZ Experiment
The Experiment
The Subjects of the Experiment
The Game
The Wizard of OZ (WOZ) of Samuela, Nao and Ari
The Pilot Session
The Focus Groups and Interviews
The Implementation of the Experiment
Report of Findings
Personality Descriptors
Physical Descriptors
Utility or Functionality Descriptors
Interaction with a Companion
Preferred Activities with Companions
Preferred Companion for Supporting Different Subjects
Significance of Companions
Trust in Companions
Emotions toward Companions
Discussion of Results
Summary and Future Work
Section II: Critical Theoretical Engagements with Emotions, Technology, and Design
Chapter 8: The Emulation of Emotions in Artificial Intelligence: Another Step into Anthropomorphism
Abstract
Introduction: Redefining the Human
The Definition of Emotions in Artificial Intelligence
The Role of Emotions in Intelligent Agents' Design
Anthropomorphism in Artificial Intelligence
Chapter 9: Through Google-Colored Glass(es): Design, Emotion, Class, and Wearables as Commodity and Control
Abstract
Introduction: In the Google Gaze
Unexamined Occupation: San Francisco and the Crystallization of Glass and Class Rage
Google Glass’s Panoptic Gaze: Surveillance and Emotion
Emotion and Resistance: The Emergence of the “Glasshole” and Public Pushback to Google Glass
Wearable Control
Analyzing Class through Glass
Surveying Emotions and Space through Design
Conclusion: The Future of Glass
Chapter 10: Designing Emotions: Deliver the Nets, Eradicate Malaria in Africa, and Feel Good?
Abstract
Designing the Emotions of Communicative Capitalism
Serious Games Is Serious Work
Deliver the Nets: Eradicate Malaria, Reify Africa
Conclusion
Chapter 11: Police Body Cameras: Emotional Mediation and the Economies of Visuality
Abstract
Introduction
POV: Body-Worn Cameras in the Discourse(s) of Surveillance
Design Elements of an Antiemotion
Paradoxical Space and the Politics of Visuality
Conclusion
Index
No. of pages: 268
Language: English
Edition: 1
Published: December 28, 2015
Imprint: Academic Press
Paperback ISBN: 9780128018729
eBook ISBN: 9780081007013
ST
Sharon Tettegah
Sharon Tettegah is a Professor in the Department of Teaching and Learning at the University of Nevada, Las Vegas and Former Program Chair of Digital Environments for Learning, Teaching and Agency in the College of Education, at the University of Illinois, at Urbana Champaign. She has an appointment in the Cognitive Neuroscience in Bio-Intelligence at the Beckman Institute for Advanced Science and Technology. In addition, she is a Research Scientist and affiliate at the National Center for Supercomputing Applications (NCSA). Her research centers on the intersection of STEM learning, Emotions, Equity and Social justice. She was also a Program Director in 2010-2012 at the National Science Foundation where she managed five programs in the Directorates of Education and Human Resources, Computer and Information Science and Engineering and including a NSF cross-cutting program on Science, Engineering, Education for Sustainability (SEES). She is also the Series Editor for Emotions and Technology with Elsevier, Academic Psychology Division.
Affiliations and expertise
College of Education, University of Nevada, Las Vegas, Beckman Institute for Advanced Science and Technology, National Center for Supercomputing Applications affiliate, University of Illinois, IL, USA
SN
Safiya Noble
Safiya Umoja Noble is an Assistant Professor in the Department of Information Studies in the Graduate School of Education and Information Studies at UCLA where she conducts research in socio-cultural informatics; including feminist, historical and political-economic perspectives on computing platforms and software in the public interest. Her research is at the intersection of culture and technology in the design and use of applications on the Internet.
Affiliations and expertise
Department of Information Studies, Graduate School of Education and Information Studies, UCLA, CA, USA
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