- Critical thinking exercises at the end of each chapter help you use and apply what you have learned.
- Case studies throughout the text provide you with opportunities to develop your analytical skills.
- Objectives at the beginning of each chapter provide a framework for study.
- Profile in Practice scenarios at the beginning of each chapter introduce real-life situations that accompany the professional behaviors covered in the text.
- Key points at the end of each chapter reinforce learning objectives and help you focus on important information.