Business Process Change, 2nd Edition

A Guide for Business Managers and BPM and Six Sigma Professionals

 
Business Process Change, 2nd Edition,Paul Harmon, Business Process Trends,ISBN9780123741523
 
 
 

  &      

Morgan Kaufmann

9780123741523 New edition

9780080553672

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Paul Harmon

Paul Harmon is a co-founder and executive editor at Business Process Trends - www.bptrends.com - an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA) - www.bptrendsassociates.com -- a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

Affiliations and Expertise

Enterprise Alignment, San Francisco, CA, USA

 Business Process Trends

Business Process Change, 2nd Edition

Companies and Business Processes.
I: Enterprise Level Concerns.
Strategy, Business Processes, and Competitive Advantage.
The Business Architecture and Organizational Alignment.
Modeling Organizations.
Process Performance Metrics and Evaluation.
Organizing and Using an Enterprise BPM Group.
II: Process Level Concerns.
Modeling Processes.
Analyzing Activities.
Managing and Measuring Business Processes.
Process Improvement with Lean and Six Sigma.
A Business Process Redesign Methodology.
Process Redesign Patterns.
Knowledge Workers and Business Rules.
III: Implementation Level Concerns.
Software Tools for Business Process Modeling and Redesign.
Business Process Management Systems.
ERP-Driven Redesign.
Software Development.
IV. Putting it All Together.
The Ergonomic Systems Case.
 
 
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